FAQ

COVID Updates:

Due to the COVID-19 pandemic, many of the materials we use are subject to fluctuating prices and availability. We ask that our clients be understanding of this as we try to provide accurate quotes, fabrication timelines, and delivery schedules.

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Additionally, our shop is currently open for client visits by appointment only.

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As the restrictions put in place for the pandemic are lifted, there has been a surge of projects coming through our door. Please allow for as much time as possible in contacting us for a quote in order to ensure we’ll be able to get to your project before it comes due.

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What forms of payment do you accept?

We accept cash, personal or company check, Visa, MasterCard, Discover, & American Express. For most projects we prefer personal or company checks, and direct bank transfers can be made available if needed to ensure on time payment.

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What are your payment terms?

In most cases we require a 50% deposit to be collected upon order approval with the balance paid upon project completion. The balance is required to be paid in full before client takes possession of completed items. If it more convenient, clients are welcome to pay the full invoiced amount upfront to simplify the process.

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Do you deliver?

Yes. We can deliver to you or your project location directly in Southern California. We have no set hours for delivery, as we understand that some projects take place after or before business hours. The fee for delivery varies by project but will be disclosed prior to project approval.

 

We do ship our projects out of state via freight. Be aware that freight shipping can add upwards of 2 weeks of delivery time to an order.

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Can you install the custom items you make for my event on site?

Absolutely, we offer installation services within the southern California area.

It is quite often that we will build something that needs to be transported in pieces or sections and then reassembled on site. Lounge Logikk is fully insured to perform this service and can provide documentation upon request. If we deliver to your event, our team will assemble the item in place and can also return post event to disassemble and transport back to either the Lounge Logikk warehouse or to another location. Arrangements for our team to do so must be made prior to project approval.

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How much notice do you need to complete my project?

Every project is different and requires various lead times to complete. By building custom projects for the event industry, we understand that completion deadlines are not just a request, they are a requirement. We recommend contacting us as soon as a custom element is considered for your project so we can provide an estimated time needed to complete. If you move forward with requesting a quote, we will provide a timeline for completion along with a deadline for order approval.

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I just got approval on a custom project, but it is past the expiration date on my quote. Can I still have it made?

In many cases, yes, but it depends on the specific project. Since everything we build is custom, we source material from an endless number of vendors. Some projects include the use of finishes that have dry or cure time requirements. Some projects require ordering material from out of state or sourcing large quantities, which we have no control over the time required to receive at our shop. The most important thing to remember is that because these are custom items, the more time we have to complete, the better the end result.

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Do you offer a warranty on the custom items you make?

We offer no standard warranty for any custom items we make. Since most of the products we create are handled or transported frequently, the longevity of the product is dictated by how it is treated once in the possession of the client. However, we pride ourselves on the quality of our work, our reputation, and our relationships with our clients. If for some reason there is an issue or something we missed, we are happy to review it and repair. We are also happy to refurbish any of the products we make if after time they require touch up.

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Are you available to go on site visits?

Yes. In many cases this is beneficial so we can get a better idea of the scope of the project, ask specific questions, or offer solutions for a better project outcome.

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If I’d like to see a mock up of my project prior to approval, what is the cost?

Project mock-ups for items that we would be building are included as part of our service. These can be dimensioned drawings produced in AutoCAD or full color graphic visualizations. There is no additional fee to produce these types of mock-ups, as we see them as a necessary means of communicating the design.

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We do offer 3d rendering services for projects we will be developing, and as a service on its own. Fees for developing 3d renderings are project specific, and we can provide estimates upon request.